FAQ

Hello!

Your new favourite show is at your fingertips.

Let's get to know each other better.

Hello! I want to purchase a ticket.

Well, that's an easy one—
Step 1: Sign up for an account on www.tickelo.com
Step 2: Search for the event of your choice
Step 3: Pick your seat/s, and how many
Step 4: Pay for your tickets online or over the counter
Step 5: Check your e-mail or Tickelo profile for your QR code. We'd be pleased to seat you!

Can I buy a ticket at any time I want?

You could, but if we were you, we wouldn't wait too long! You can purchase tickets to our events as long as supplies last.

If I get 1000RTs, will I get my ticket for free?

No, but we'd appreciate the free promo. You can purchase your tickets via these payment methods though: Online: Credit Card/Debit Card, GCash. We’re constantly testing new payment options for your convenience!

I get stressed under pressure, can you give me enough time to finish my purchase?

Ready, set—you've got 10 minutes from ticket selection to checkout. Make sure you've got everything you need; your card, a pen & paper, maybe a confetti popper to celebrate?

Do you give discounts for Students, Senior Citizens, or Diplomats?

We love a good discount! Sadly, special discounts are not yet accepted since ticket buyers must present their physical IDs to purchase. We're working on it!

Can I *pretty please* get my e-ticket now?

We're just as excited for you to get your tickets too!
You'll get your tickets in real time when you pay via Visa and Mastercard credit/debit card, GCash. Your e-tickets will be sent to your e-mail and will be available to view on your Tickelo profile. Pro-tip: don't lose your Tickelo login credentials!

What should I do after purchasing my ticket?

Count down the days!
PS. We don't have to tell you NOT to post your tickets on any social pages, do we? Gotta keep that QR code to yourself!

Do I need to show a printed ticket at the event?

Save the trees!
There's no need to print your ticket, just have a copy of the QR code, or the PDF file on your smartphone ready.

What if I printed more than one copy of my e-Ticket?

What did we *just* say about the trees?
1 Ticket Order = 1 QR code. Make sure you and the other ticket holders are there with you when you enter the gates!

I have a few more questions! How can I reach you?

If you can't find what you're looking for, drop us an e-mail at hello@tickelo.com or message us on our Facebook Page with your Name and Order Reference Number.